EXPERIENCE
Indeed — UX Research Director | Lead UXR | UXR Manager…
APR 2017 - PRESENT (multiple roles)
After 5.5 years in various individual contributor and manager-track roles at Indeed, in 2023 I settled into a role as Director of Job Seeker research, which is 1 of 3 primary business units that comprise Indeed’s marketplace. Along with my team of 10 world-class researchers, we've had opportunities to bring consumable insights to the company, drive product roadmaps and strategy, and ensure our experiences and our stakeholders are user-centered.
+ Strategic Leadership: I drove the UX research vision and strategy for the Job Seeker research group, ensuring alignment with business goals and user needs to deepen product experiences.
+ Team Development: I have built and coached a high-performing research team, promoting collaboration and fostering a culture of empathy, creativity, and continuous improvement.
+ Cross-Functional Collaboration: I partnered with product, design, and engineering teams to integrate user insights into the development process, encouraging data-driven decision-making and innovation. I also worked closely with other insights teams like Science and Marketing to paint a holistic picture of our user experiences and problems.
Expero — Sr. User Researcher
DEC 2014 - APR 2017
As Sr. User Researcher with a consulting firm specializing in custom software, graph solutions, and architecture & development, I was tasked with being the end-user's champion in a variety of formats. A few key responsibilities included:
+ Defining user audiences in complex domains
+ Prioritizing features and roadmaps based on user needs and pain points
+ Evaluating usefulness and usability of custom software
Design For Use — Sr. UX Researcher | UX Researcher
JAN 2012 - NOV 2014
In my initial role out of grad school I was fortunate to work for a boutique but global consulting firm with high-end clients. This afforded me the opportunity to:
+ Synthesize user experience research to advocate for users and inform strategy & design of Web sites, platforms, and systems
+ Develop strategic and tactical improvements to user research processes and practices
+ Gain competencies in multiple UXR methodologies like contextual inquiries, site audits, and usability tests
Words As Words — Owner | Operator | Editor
AUG 2008 - 2021
Owned and operated a one-person copyediting, proofreading, and copywriting enterprise, where I managed multiple clients including Penguin, Random House, Scholastic, Harper Collins, and more. In addition to managing the administration of the business, my main responsibilities were to:
+ Copyedit and proofread fiction and nonfiction titles for a variety of publishing companies and imprints
+ Write cover copy for Berkley and NAL (Penguin Group)
+ Manage schedule comprised of ten or more projects simultaneously